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Certified Medical Administrative Assistant (CMAA), Certified Medical Administrative Assistant (CMAA)- Phase 2, Certified Professional Health Careers

DTI 308 – Customer Service for the Healthcare Professional

This course focuses on developing and enhancing customer service skills specifically tailored for healthcare professionals to improve patient satisfaction and outcomes.
Enhancing Patient Care: Customer Service Skills in Healthcare
Instructor
Damian Davis
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Course details
Lectures : 8
Assignments : 2
Quizzes : 1
Level : Beginner
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In this course, participants will learn the importance of effective communication, empathy, and problem-solving skills in healthcare settings. Through real-life scenarios and case studies, students will practice strategies for handling difficult situations and delivering high-quality customer service to patients. The course will also cover topics such as creating a positive patient experience, managing patient expectations, and building strong relationships with patients and their families.

What are customer service skills in healthcare?
Customer service skills in healthcare involve effectively communicating with patients, showing empathy, active listening, problem-solving, and providing excellent service to enhance patient experience.
Why are customer service skills important in healthcare?
Customer service skills are crucial in healthcare to build trust with patients, improve satisfaction, ensure better health outcomes, and create a positive and caring environment.
How can healthcare professionals enhance patient care through customer service skills?
Healthcare professionals can enhance patient care by greeting patients warmly, addressing their concerns promptly, being respectful, maintaining confidentiality, and following up on their needs.
What are the benefits of improving customer service skills in healthcare?
Improving customer service skills can lead to increased patient loyalty, better patient adherence to treatment plans, reduced complaints, enhanced reputation, and a more positive work environment.
Where can healthcare professionals learn and improve their customer service skills?
Healthcare professionals can attend workshops, seminars, online courses, or receive on-the-job training to learn and improve their customer service skills in healthcare.
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Basic info
  • Course Duration: 6 weeks
  • Effort: 3-5 hours per week
  • Certificate of Completion provided
  • Self-paced online course
  • Mobile-friendly learning platform
Course requirements
  • Basic understanding of healthcare industry
  • Access to a computer with internet connection
  • Interest in improving patient care
  • Willingness to learn and practice new customer service skills
  • No prior customer service experience required
Intended audience
  • Healthcare professionals (doctors, nurses, medical assistants)
  • Hospital administrators and staff
  • Medical students and interns
  • Healthcare customer service representatives
  • Any individual working in the healthcare industry interested in improving patient care
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Prerequisites
DTI 308 – Customer Service for the Healthcare Professional
Damian Davis
Category:
Certified Medical Administrative Assistant (CMAA)
Certified Medical Administrative Assistant (CMAA)- Phase 2, Certified Professional Health Careers
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Active Listening and Empathy
Resolving Patient Complaints
Cultural Competence and Ethical Judgment
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Working hours

Monday 9:00 am - 5.00 pm
Tuesday 9:00 am - 5.00 pm
Wednesday 9:00 am - 5.00 pm
Thursday 9:00 am - 5.00 pm
Friday 9:00 am - 5.00 pm
Saturday Closed
Sunday Closed

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