CERTIFIED MEDICAL ADMINISTRATIVE ASSISTANT (CMAA) - Hybrid

Course Objective/Purpose:

A Medical Administrative Assistant (MAA) is a medical secretary who has earned a voluntary professional.  This MAA program can help job candidates demonstrate their professional skills to prospective employers. For instance, medical secretaries need to be proficient in basic office tasks like file maintenance and keyboarding. They must also be familiar with medical terminology and capable of using common healthcare-related software.

As a medical administrative assistant, you would work to ensure that a doctor’s office or hospital department runs smoothly by updating medical records, filing the appropriate insurance forms, and arranging patient admissions and laboratory analysis. You would also perform general administrative tasks such as answering phones, sorting mail, scheduling appointments, and organizing the billing and payments. You would deal with patients quite often, so you need to have a courteous and genial manner. Because the healthcare industry increasingly uses electronic files, you need to have some computer skills.

 The comprehensive 156 hours Medical Administrative Assistant program prepare students to function as a Medical Administrative Assistant and to take the National Certification Exam.  

General courses cover basic word roots, common suffixes and prefixes, terms of medical conditions, medical terminology, healthcare diagnostic terms, customer services, computer skills, and administrative skills. Administrative Medical assistants take care of the nonmedical aspects of the practice by completing paperwork, filing records, handling insurance, performing billing and bookkeeping, answering phones, and more.

This course work prepares individuals for entry-level jobs as a Medical Administrative Assistant with key emphases on details.  Graduates may find suitable employment with hospitals, private practices, emergency rooms, clinics, and in the newest healthcare facilities in this modern era of health care. Upon completion of this program students will be able to check in patients at the front desk, answer the phone, schedule patients for the proper appointment, interview patients for case histories in advance of appointments, compile medical records and charts, process insurance payments, operate computer software and office equipment, transfer lab results to the appropriate clinician, maintain supplies and appearance for the office.